RETURN AND REFUND POLICY

SHOP WITH CONFIDENCE: 14-DAY RETURN POLICY

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  To start a return, contact us at ginate@gaiatech.us. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (unless damaged upon receiving) and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact us for any questions at ginate@gaiatech.us

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REFUND PROCESS

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it may take longer time for your bank or credit card company to process and post the refund.

Contact us at ginate@gaiatech.us for any questions.

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